Zochem Zochem Our team of expert quality professionals is Zochem’s ultimate resource to ensure their teammates deliver superlative products to our customers. We always remain focused on our quality “certainty” mindset.
At Zochem, our state-of-the-art laboratories are key to our international success and growth, thanks to precise documentation and reliable testing. Customers worldwide trust our quality-conscious approach, supported by consistent manufacturing processes and dependable staff.
Our operational systems align with customer safety and quality expectations, ensuring versatile processes that satisfy even the most discerning clients. The laboratory extends beyond its physical space, embracing a Genchi Genbutsu (“Go and See”) philosophy to foster continuous improvement and error-proofing. This focus on prevention helps minimize QC challenges for our customers.
Zochem is approved by the FDA, Health Canada, and European ICH Q7A, highlighting our commitment to patient welfare. Our laboratory practices are enhanced by our Quality team’s consistent input.
Our people assure certainty of quality and consistency.
Mona Ghanam and Phil Schulte, our Quality Control and Assurance Managers in Brampton, Ontario, and Dickson, Tennessee, exemplify commitment and leadership. Mona explains that pharmaceutical testing begins with an identity test for each zinc lot, followed by periodic impurity tests to ensure supplier certificates match Zochem’s standards.
We use high-grade zinc with a minimum purity of 99.995% for our French Process zinc oxide.
Phil notes that our lab acts as a gatekeeper, independently confirming the properties and purity of our zinc oxide. A Certificate of Analysis (COA) is generated for each customer, and a final inspection ensures all shipping and labeling requirements are met.
Our Quality team collaborates closely with Operations to control inputs and deliver the certainty of quality that our customers expect. Zochem’s investment in custom sustainable Muffle Furnaces supports this culture.
Individual customer specifications are saved to a cloud-based ERP which creates a specific profile for each shipping location for that customer. This allows our multinational customers to maintain separate instructions by country or language.
Our Quality team documents everything from physical properties, packaging specifics, shipping preferences, and labeling requirements.
Main Tests Performed
Surface Area Analysis
Mesh Retains
Moisture Content
Zinc Oxide %
Impurity Testing (ppm levels)
+ Customer Specific Requests
Mona Ghanam is our Quality Assurance Manager at Zochem North in Brampton, Ontario. Mona’s impressive qualifications include a Bachelor of Chemical Engineering and many years of on-the-job experience including working with Zochem since 2002. She is a member of Professional Engineers Ontario (PEO), holds a license in project management (Project Management Professional – PMP), a Six-Sigma Green-Belt certification, and is certified as an ISO 9001 auditor.
Phil Schulte has recently joined Zochem as a Quality Control Manager in Dickson, Tennessee, bringing over 16 years of expertise in immunochemistry and cell biology. Previously, he served as a consultant at Zarnsaxa, LLC, where he honed his skills in a cGMP quality environment. Phil is adept at developing and validating methods, implementing new technologies, and training analysts. His experience with automation, including Tecan robots, and various information systems like LIMS and CIMS, complements his role at Zochem. Phil holds a Bachelor of Science in Microbiology from California State University, Northridge, and has a strong background in continuous improvement and process validation.
Quality Assurance Manager
Mona works at Zochem’s facility in Brampton, Ontario. She has been with Zochem since 2002.
Quality Assurance & Lab Manager
Phil works at Zochem’s facility in Dickson, TN. He has been with Zochem since 2024.
